Terms and Conditions of Sale
Version effective as of 23 June 2026.
Introduction
These Terms and Conditions of Sale govern the rights and obligations of the purchaser (the "Customer") and THE NAME IS TAMARA, a French single-member limited liability company (EURL), registered with the Paris Trade and Companies Register under number 999 267 842, with a share capital of €500 and its registered office at 200 Rue de la Croix-Nivert, 75015 Paris, France (the "Seller"), in relation to all orders placed with the Seller through its website (the "Website"), accessible at:
https://www.tamarasredojevic.com
The Customer and the Seller are hereinafter referred to individually as a "Party" and collectively as the "Parties".
Definitions
For the purposes of these Terms and Conditions of Sale, the following terms shall have the meanings set out below:
- Customer means any natural person or legal entity purchasing a Product through the Website.
- Order means the online purchase process by which a Customer purchases a Product from the Seller through the Website.
- Terms and Conditions of Sale means these Terms and Conditions of Sale.
- Delivery Period means the period between confirmation of the Order and delivery of the Product to the Customer.
- Delivery Charges means the costs incurred by the Seller for delivering the Product to the delivery address provided by the Customer.
- Delivery means the shipment of the Printed Version of a Product to the Customer, resulting in the transfer of physical possession of the Product.
- Supply means the making available of a Product to the Customer by the Seller.
- Product(s) means all products offered for sale on the Website, whether in Digital Version or Printed Version.
- Price means the unit price of a Product, inclusive of all applicable taxes.
- Total Price means the total amount payable for a Product that is the subject of an Order, inclusive of all applicable taxes.
- Website means the website accessible at: https://www.tamarasredojevic.com.
- Digital Version means a version of a Product supplied exclusively in downloadable digital format.
- Printed Version means a version of a Product supplied in physical form and delivered to the Customer.
- Seller means THE NAME IS TAMARA, a French single-member limited liability company (EURL), registered with the Paris Trade and Companies Register under number 999 267 842, with a share capital of €500 and its registered office at 200 Rue de la Croix-Nivert, 75015 Paris, France.
Purpose
These Terms and Conditions of Sale define the contractual relationship between the Customer and the Seller when the Customer purchases a Product through the Seller's Website.
They govern the online sale of Products through the Website and set out the respective rights and obligations of the Parties arising from such sales.
These Terms and Conditions of Sale apply to all sales concluded through the Website, to the exclusion of any other document.
They are supplemented by the Legal Notice, the Terms of Use and the Privacy Policy.
Acceptance and Availability of the Terms and Conditions of Sale
The Customer acknowledges having read these Terms and Conditions of Sale before placing an Order. They shall be binding on the Customer in accordance with Article 1119 of the French Civil Code.
When placing an Order, the Customer is invited to read and accept these Terms and Conditions of Sale by ticking the box labelled "I accept the Terms and Conditions of Sale". Before completing payment, the Customer is required to confirm acceptance by clicking the relevant validation button.
A Customer who does not accept these Terms and Conditions of Sale may not place an Order through the Website.
The electronic validation of an Order constitutes legally binding acceptance and serves as evidence that the Customer has read and accepted the entirety of these Terms and Conditions of Sale and the obligations arising from them.
These Terms and Conditions of Sale constitute the entire agreement between the Parties and supersede any previous oral or written agreement relating to the same subject matter. They shall prevail over any other terms and conditions unless expressly accepted by the Seller.
The Seller reserves the right to amend these Terms and Conditions of Sale at any time. The version applicable to an Order shall be the version in force on the date the Order is placed.
The Customer may, at any time, consult, download in PDF format and print the current version of these Terms and Conditions of Sale, which are available through the Website footer. The version applicable to a specific Order will also be accessible via a link included in the Order confirmation email sent to the Customer.
Territory
The Digital Version of the Products is available worldwide.
The Printed Version of the Products is available for delivery within France only.
Products
The Products offered for sale are those displayed on the Website at the time it is consulted by the Customer.
Every effort is made to ensure that the Products are presented accurately and in compliance with the requirements of Articles L.111-1 et seq. of the French Consumer Code. However, any illustrations, photographs or visual representations of the Products are provided for information purposes only and do not form part of the contractual agreement.
The Products offered for sale on the Website are accessibility-related games and associated resources made available online. The characteristics of each Product are described on the relevant product page available on the Website at the time the Order is placed.
Products may include, among other things:
- Downloadable content supplied electronically;
- Access to online spaces, tools or digital workshops;
- Training, support or educational services associated with the game.
For each Product, the Customer is provided with the following information:
- The name and description of the Product;
- The format in which the Product will be supplied;
- The technical requirements necessary to access or use the Product;
- The duration of access or use, where applicable;
- Any restrictions on use.
In accordance with Article L.111-1 of the French Consumer Code, the Seller provides information regarding:
- The functionality of the digital content;
- The interoperability of the digital content with certain hardware or software.
The Seller shall not be liable where the Customer is unable to access or use a Product as intended due to incompatibility between the Product and the Customer's equipment, software or technical environment, provided that the relevant technical requirements were made available before the Order was placed.
Orders
The Customer acknowledges having received, prior to placing an Order and entering into a contract, these Terms and Conditions of Sale together with all information required under Article L.221-5 of the French Consumer Code, in a clear and comprehensible manner.
Before proceeding to payment, the Customer may review the contents of their basket and make any necessary changes.
Before confirming an Order, the Customer will be required to provide the following information, depending on the type of Product purchased:
For Digital Versions:
- Full name;
- Job;
- Email address;
- Billing address;
- VAT number (if applicable);
- Preferred payment method.
For Printed Versions:
- Full name;
- Job ;
- Email address;
- Delivery address;
- Billing address;
- VAT number (if applicable);
- Preferred payment method.
In all cases, the Customer confirms that they have read and accepted these Terms and Conditions of Sale. The Customer is solely responsible for ensuring that all information provided during the ordering process is accurate, complete and up to date.
Before payment is completed, the Customer is informed of the Product's characteristics, the applicable Price and the available payment method.
The Customer is able to review the details of the Order and the Total Price and correct any errors before finalising payment.
An Order shall be deemed confirmed, final and binding once full payment of the Total Price has been successfully processed through the secure payment platform.
Following payment, the Customer will receive confirmation of acceptance of the Order by email or any other durable written medium.
Price
General Provisions
All Prices displayed on the Website are stated in euros (€) and are inclusive of all applicable taxes, including French Value Added Tax (VAT) at the rate in force on the date the Order is placed.
For Printed Versions of the Products, Delivery Charges are not included in the displayed Price and will be shown to the Customer before the Order is finally confirmed.
The total amount payable for the transaction is displayed before the Customer validates the Order.
The total amount payable is also confirmed in the Order confirmation email, together with a breakdown of the relevant charges.
The Seller reserves the right to amend Product Prices at any time. However, the Price applicable to an Order shall be the Price displayed on the Website at the time the Order is placed.
Prices may take into account promotional offers or discounts that are available for a limited period.
Payment Summary
Following payment of an Order, the Customer will receive a confirmation email containing a summary of the transaction, including:
- The Product ordered;
- The Total Price paid, inclusive of all applicable taxes;
- For Printed Versions, the Delivery Charges paid, inclusive of all applicable taxes.
Proof of Transactions
Electronic records maintained within the Seller's computer systems under reasonable security conditions shall constitute evidence of communications, Orders and payments exchanged between the Parties.
Orders and invoices are archived on a reliable and durable medium and may be produced as evidence where required.
Supply of Digital Versions
For Digital Versions, supply occurs when control of the Product is transferred to the Customer.
Ownership of the Product, together with the associated risk of loss or damage, shall transfer to the Customer only once full payment of the Total Price has been received by the Seller.
Digital Products will only be supplied after full and effective payment of the Total Price.In order to provide access to the Product, the Customer must supply the following mandatory information:
- First name and surname;
- Email address.
Digital Versions of the Products are available worldwide.
Delivery of Printed Versions
For Printed Versions, delivery occurs when physical possession or control of the Product is transferred to the Customer.
Ownership of the Product, together with the associated risk of loss or damage, transfers only once the Total Price has been paid in full by the Customer. As delivery takes place only after full payment has been received, the Product is transported at the Customer's risk.
Printed Products will only be dispatched once the Order has been fully paid for and confirmed by the Seller.
Printed Versions are available for delivery within France only.
General Delivery Terms
In order to deliver a Product, the Customer must provide the following mandatory information:
- Full name and surname and, where applicable, the full name of the recipient if different from the Customer;
- Delivery address;
- Telephone number.
The Seller currently offers one delivery method:
- Delivery by La Poste.
Delivery is available within Metropolitan France and Corsica.
Delivery periods are expressed in business days, excluding weekends and French public holidays.
The estimated delivery period is displayed during the checkout process. The delivery period begins on the date the Customer receives the Order confirmation email.
For non-personalised Products, the average delivery period is approximately ten (10) business days.
Applicable Delivery Charges are automatically displayed before the Customer confirms the Order.
When the Order is dispatched, the Seller will send the Customer an email confirming shipment and providing tracking information.
Once the Order has been handed over to the carrier, the Seller has no control over the carrier's delivery times.
The Customer is solely responsible for any failure of delivery resulting from inaccurate, incomplete or incorrect information supplied during the ordering process.
The Seller undertakes to use reasonable efforts to meet the estimated delivery period. If informed of a delivery delay, the Seller will notify the Customer as soon as reasonably possible.
Delivery Method
Products will be delivered to the delivery address provided by the Customer when placing the Order, either by personal delivery, with or without signature, or directly into the recipient's letterbox where applicable.
Delivery Charges
Delivery Charges are payable by the Customer.
Delayed Delivery
A delay in delivery does not automatically result in cancellation of the Order.
If a delay occurs, the Seller will notify the Customer by email.
Where delivery has not taken place within the agreed timeframe and the delay is not attributable to the Customer or to an event of force majeure, the Customer may terminate the contract by registered letter with acknowledgement of receipt or by any other durable written medium if, after having requested the Seller to deliver within an additional reasonable period, the Seller still fails to perform.
The contract shall be deemed terminated upon receipt by the Seller of the Customer's notice of termination, unless the Seller has fulfilled its delivery obligation before that date.However, the Customer may terminate the contract immediately if the Seller refuses to deliver the Product or fails to deliver it by the agreed date where that date constituted an essential term of the contract within the meaning of Article L.216-6 of the French Consumer Code.
Where the contract is terminated under these circumstances, the Seller shall reimburse all sums paid by the Customer within fourteen (14) days of termination. Any late reimbursement shall be subject to the statutory penalties provided for under the French Consumer Code.
If the Order has not yet been dispatched when the Seller receives the cancellation notice, shipment will be stopped and any amounts paid by the Customer will be refunded within fifteen (15) days of receipt of the cancellation notice.
If the Order has already been dispatched when the Seller receives the cancellation notice, the Customer may still cancel the Order by refusing delivery. Upon receipt of the returned parcel in its original condition, the Seller will reimburse the Customer for all amounts paid, including any return costs incurred by the Customer, within fifteen (15) days.
Inspection Upon Delivery
Upon delivery, the Customer must inspect the Product.
If the parcel is visibly damaged or the delivered Product does not correspond to the Order, the Customer should record clear and precise reservations on the delivery note and may refuse delivery.
Any complaint concerning damage, missing items or delivery irregularities must be submitted to the carrier by registered letter with acknowledgement of receipt within two (2) business days following receipt of the parcel. A copy of such correspondence must also be sent to the Seller by email at:
hello@tamarasredojevic.com
Where Products must be returned, the Customer must request authorisation from the Seller within seven (7) business days following delivery.
Any claim submitted after this period may be rejected.
The Seller will provide a return authorisation form by email, which must be included with the returned Product.
In response to the return request, the Seller will provide the return address.
Returned Products must be sent back in their original condition, including all packaging, accessories and documentation.
Accepted returns under this section will result in replacement of the Product. No refund will be available.
Delivery Errors
The Customer must notify the Seller of any delivery error or non-conformity concerning the nature or quality of the Product no later than the first business day following delivery.
Claims should be submitted by email to:
hello@tamarasredojevic.com
Any claim submitted outside the procedure or time limits set out above may not be accepted and shall release the Seller from any liability in relation to the relevant issue.
Upon receipt of a valid claim, the Seller will issue an exchange reference number and communicate it to the Customer by email.
No exchange may take place before an exchange reference number has been issued.
The Seller will provide the return address by email.
No refund will be available in respect of Products exchanged under this section.
The cost of returning the Product shall be borne by the Seller.
Refusal of Orders
In accordance with Article L.121-11 of the French Consumer Code, the Seller reserves the right to refuse or cancel an Order for a legitimate reason, including, but not limited to, the following circumstances:
- A technical error affecting Product information displayed on the Website;
- Lack of Product availability;
- An event of force majeure as defined in the Force Majeure Section;
- An abnormal Order and/or an Order placed in bad faith;
- Legitimate grounds for believing that the Customer is insolvent.
Where an Order that has already been confirmed is cancelled by the Seller and full payment has been received, the Seller will refund the Total Price paid by the Customer.
Right to Cancel
Digital Versions
In accordance with Article L.221-28(13) of the French Consumer Code, the right to cancel does not apply to contracts for the supply of digital content not supplied on a tangible medium where performance has begun after the consumer has given prior express consent and expressly acknowledged the loss of their right to cancel.
As the Products offered on the Website constitute digital content supplied in intangible form, the Customer is required, when confirming the Order, to expressly acknowledge and accept the waiver of their statutory right to cancel by ticking the relevant checkbox displayed during the checkout process:
I accept the Terms of Use and the Terms and Conditions of Sale, and I expressly waive my right to cancel in accordance with Article L.221-28, 13° of the French Consumer Code.
Without such acceptance, the Order cannot be completed.
Accordingly, no request for a refund based on the exercise of the right of withdrawal shall be accepted by the Seller.
This exclusion does not affect the application of the statutory legal guarantee of conformity set out in the section entitled "Product Guarantees".
Printed Versions
In accordance with Articles L.221-18 et seq. of the French Consumer Code, the Customer has a period of fourteen (14) days from receipt of the Product to exercise their right to cancel without giving any reason and without incurring any penalty, other than the cost of returning the Product.
Once this period has expired, the right to cancel may no longer be exercised.
To exercise the right to cancel, the Customer must notify the Seller by either:
- Email: hello@tamarasredojevic.com;
- or Registered post with acknowledgement of receipt sent to: THE NAME IS TAMARA200 Rue de la Croix-Nivert 75015 Paris, France
The Customer must clearly state their intention to cancel and identify the relevant Product(s), including the Order number and date where applicable.
Upon receipt of the cancellation request, the Seller will provide the Customer with the return address.
The Customer is informed that the Seller is only required to accept Products returned complete, in their original packaging and in a condition suitable for resale.
No return will be accepted where the Product has been visibly used, damaged or altered by the Customer in a manner that renders it unsuitable for resale.
However, the Customer may inspect the Product to the extent reasonably necessary to determine its nature, characteristics and functioning.
Upon receipt of the returned Product, the Seller will reimburse the Total Price paid by the Customer by bank transfer to the account designated by the Customer, as soon as reasonably possible and no later than fourteen (14) days after receipt of the returned Product.
Returns policy
Following expiry of the statutory cancellation period, Products may be exchanged, but not refunded, for a period of fifteen (15) days following receipt by the Customer.
The cost of returning Products for exchange shall be borne exclusively by the Customer.
Exchanges may be made for any Product of equivalent value offered for sale on the Website, subject to availability.
Requests for exchange must be submitted by email to:
hello@tamarasredojevic.com
The Seller will then provide the Customer with the relevant return address.
Product Guarantees
Digital Versions
The Seller is required to supply digital content that conforms to the contract and is liable for any lack of conformity existing at the time the Product is supplied, in accordance with Articles L.224-25-1 et seq. of the French Consumer Code.
In the event of a lack of conformity, such as an inaccessible, corrupted or incomplete file, the Customer has a period of two (2) years from the date of supply to notify the Seller at:
hello@tamarasredojevic.com
The notification should include the Order reference together with a description of the issue encountered.
The Seller will, at its discretion, either correct the defect or provide a replacement Product within a reasonable period and at no cost to the Customer.
Where conformity cannot reasonably be restored, the Customer may obtain reimbursement of the Total Price paid.
The legal guarantee of conformity does not apply where the defect results from:
- Use of the Product in a manner inconsistent with its intended purpose or the instructions provided;
- Modification of the Product by the Customer or by a third party not authorised by the Seller;
- Incompatibility with the Customer's technical environment where the relevant requirements were communicated before the Order was placed.
The applicable legal provisions are Articles L.224-25-1 et seq. of the French Consumer Code.
Printed Versions
The Seller is liable for any lack of conformity affecting the Product at the time of delivery, in accordance with Articles L.217-4 et seq. of the French Consumer Code.
In the event of a lack of conformity, the Customer may request either repair or replacement of the Product.
Where the Customer's preferred remedy would result in a cost that is clearly disproportionate compared with the alternative remedy, the Seller may implement the most appropriate solution.
Where repair or replacement is impossible, the Customer may either:
- Return the Product and obtain reimbursement of the Total Price;
- or Keep the Product and obtain an appropriate reduction in the Price.
The Customer has a period of two (2) years from delivery of the Product in which to invoke the legal guarantee of conformity.
The Customer is not required to prove that the lack of conformity existed at the time of delivery if it becomes apparent within twenty-four (24) months of delivery.
The legal guarantee of conformity applies independently of any commercial warranty that may be offered by the Seller.
The applicable legal provisions are Articles L.217-4 et seq. of the French Consumer Code.
Force Majeure
Any circumstance beyond the reasonable control of either Party preventing the performance of its obligations under normal conditions within the meaning of Article 1218 of the French Civil Code shall be considered an event of force majeure and shall suspend the affected obligations for the duration of the event.
A Party relying on an event of force majeure must notify the other Party within ten (10) days of becoming aware of the event and provide reasonable evidence of both its occurrence and its expected duration.
In addition to events recognised by French case law, the following shall be deemed events of force majeure:
- Total or partial strikes;
- Lock-outs;
- Riots or civil unrest;
- Boycotts or industrial disputes;
- War or acts of terrorism;
- Insurrection;
- Natural disasters;
- Earthquakes;
- Fires;
- Storms;
- Flooding or water damage;
- Epidemics or pandemics;
- Interruptions to transport or supply networks;
- Governmental or legal restrictions;
- Changes in legislation or regulations affecting the sale of Products;
- Computer system failures;
- Failures or disruptions affecting telecommunications networks;
- Any other event beyond the reasonable control of the Parties preventing normal performance of their contractual obligations.
Where a force majeure event occurs, the Parties agree to discuss in good faith any adjustments that may be required to their respective obligations.
If the force majeure event continues for more than three (3) months, the Order may be terminated by either Party.
Intellectual Property
The Seller owns, or holds the necessary rights to use, all intellectual property rights relating to the Products offered on the Website, the associated trademarks and, more generally, all visual, textual, audio and other content appearing on the Website.
The sale of a Product does not transfer any intellectual property rights to the Customer, including copyright, design rights, trademark rights or any other proprietary rights.
Without the Seller's prior written consent, the following actions are strictly prohibited:
- Reproducing all or part of the Website or any Product by any means and on any medium;
- Modifying the content of any Product;
- Using a Product for commercial or promotional purposes;
- Sharing, distributing, sublicensing, making available or transmitting a Product to any third party.
Any breach of this section may result in legal proceedings being brought by the Seller.
Term
These Terms and Conditions of Sale enter into force upon payment of the Total Price by the Customer and remain applicable for an indefinite period.
Independence of the Parties
Nothing in these Terms and Conditions of Sale shall be construed as creating any partnership, joint venture, agency relationship, employment relationship or relationship of subordination between the Parties. Each Party acts in its own name and on its own behalf.
Severability
If any provision of these Terms and Conditions of Sale is found to be invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
The Parties agree that any invalid provision shall be replaced, where possible, by a valid provision that most closely reflects the original intention of the Parties.
Entire Agreement
These Terms and Conditions of Sale constitute the entire agreement between the Parties relating to their subject matter and supersede all prior discussions, negotiations, representations, communications, understandings and agreements, whether oral or written, relating to that subject matter.
No Waiver
No delay, omission, failure or partial exercise by either Party of any right or remedy under these Terms and Conditions of Sale shall constitute a waiver of that right or remedy, nor shall it prevent any future exercise of that right or remedy.
Language
These Terms and Conditions of Sale were originally drafted in French.
Should these Terms and Conditions of Sale be translated into one or more languages, the French version shall prevail in the event of any inconsistency, ambiguity or dispute concerning the interpretation of any provision.
Complaints and Mediation
In the event of a dispute, the Customer should first contact the Seller in order to seek an amicable resolution.
The Seller may be contacted either:
By registered post:
THE NAME IS TAMARA
200 Rue de la Croix-Nivert
75015 Paris
France
or by email:
hello@tamarasredojevic.com
The Parties shall endeavour to resolve any dispute relating to these Terms and Conditions of Sale, including their validity, interpretation or performance, amicably and in good faith.In accordance with Articles L.611 to L.616 and R.612 to R.616 of the French Consumer Code, the Customer may, free of charge, use a consumer mediation service for any complaint relating to a purchase made within the previous twelve (12) months.
Information regarding the relevant mediation body is available at:
www.cm2c.net
The Customer may also use any other consumer mediation scheme available under applicable law before initiating legal proceedings.
Governing Law and Jurisdiction
These Terms and Conditions of Sale shall be governed by and construed in accordance with French law.
Subject to any mandatory provisions protecting consumers under applicable law, any dispute arising out of or relating to these Terms and Conditions of Sale shall be submitted to the competent courts of Paris, France.